Question 1

How do I order a gown from you?

Accepted Answer

The first step, get in touch with us! Either by email or via a consultation through the booking page. At the moment we only have one sample on hand for each dress we create that is available to try on. Choose your style as-is or work with the design one on one to customize aspects for you. Take your measurements Make your 50% deposit and await the arrival of your gown in 3-5 months. The dress arrives and we begin your complimentary alterations. Pay the balance and take your dress home!

Question 2

Where are your dresses made?

Accepted Answer

The dresses are designed here in Victoria, BC in my small countryside home studio. The mockups, sketches and technical packages are given to my equally talented team overseas. I work closely with them throughout production to maintain our top quality standards. When choosing a manufacturer to partner with it was very important for me to find one with:   1. Ethical businesses practices 2. High-quality craftsmanship  3. Willingness to work with a small order quantity since all my dresses are made per order, never mass-produced.  Their partnership allows me to better serve my clients like never before, like offering hems and fit alterations FREE of charge, as long as no design changes or material is added. These are done in-house and are offered to local Victoria area customers, and only to our own gowns.

Question 3

What is your price range?

Accepted Answer

The average price of one of our gowns is $1600-$1800. For custom gowns, the cost depends on level detail, number of layers and type of material so a lower cost is completely possible. Complete a quote request for an official estimate.  There is an additional fee of 10% to customize one of our collection pieces. Applicable taxes are not included, as well as alteration fees for adjustments other than for fit and hemming.

Question 4

What dress sizes do you offer?

Accepted Answer

The body measurements (not garment measurements) for our sized gowns are as follows:     More measurements will be taken if you choose to order a made-to-measure gown.

Question 5

How long does a dress take to make?

Accepted Answer

We will carry only limited samples on hand and every dress is made-to-order. Expect around 3-5 months to complete your dress in your size. Custom and customized gowns (made in your size or with changes in fabrics, colour or design) will add a 10% fee and a few extra weeks to your order.   Alterations will likely still be needed to achieve the perfect fit, especially with hems to accommodate shoe height. If you are a local Victoria area customer we can do this in-house and free of charge.

Question 6

Do you offer a custom design service?

Accepted Answer

Any of our gowns in the collection can be customized for an additional 10% fee. This includes fabrics, colours, design aspects and made-to-measure sizing.  If an original design is what you wish for, we would love to work with you to create a dream gown from sketch to final product. Please contact Britney to discuss more in a consult.

Question 7

What are the payment options?

Accepted Answer

All major credit cards and debit cards. To begin your order we ask for a non-refundable deposit of 50% that will cover all hard costs like materials to start your dress, with the remaining due upon completion.

Question 8

What is your return policy?

Accepted Answer

All orders have 7 days to cancel for a full refund. After that time your deposit becomes non-refundable.  It is our most sincere promise that we will do whatever is necessary for you to love your dress in the end. Britney provides fit alterations and hemming at no charge for local customers. If for whatever reason you are still unsatisfied you will not be asked for final payment. In some rare cases or circumstances beyond our control, a full refund can be made.  Unfortunately, we can’t offer refunds or exchanges on anything custom ordered or altered. These are final sale, that includes all deposits for complete or partially completed orders. Courses and digital content are also non-refundable.  Please voice any and all concerns with us before, during and after the order process. We are here to make your dress purchase as easy and hassle-free as possible.

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